Refund policy
RETURN AND REFUND POLICY
Sriya Alapati
Effective Date: January 14, 2026
Effective Date: January 14, 2026
This Return and Refund Policy (“Policy”) governs the process for returning products and seeking refunds for purchases made through Sriya Alapati (“the Company”). By finalizing a purchase, the Customer (“you”) acknowledges and agrees to the terms set forth below.
1. GENERAL RETURN CONDITIONS
1.1 Standard Return Period: For eligible ready-to-wear items, return or exchange requests must be formally initiated within seven (7) calendar days of order delivery.
1.2 Item Condition: To qualify for a return or exchange, all products must be returned in their original condition: unworn, unwashed, unaltered, and free of any fragrances, stains, or signs of use.
1.3 Tag Integrity: All original brand tags, security loop tags (if applicable), and original packaging must remain intact and attached. Removal or tampering with these tags will automatically void the Customer's right to a return or refund.
1.2 Item Condition: To qualify for a return or exchange, all products must be returned in their original condition: unworn, unwashed, unaltered, and free of any fragrances, stains, or signs of use.
1.3 Tag Integrity: All original brand tags, security loop tags (if applicable), and original packaging must remain intact and attached. Removal or tampering with these tags will automatically void the Customer's right to a return or refund.
2. EXCLUSIONS (NON-RETURNABLE ITEMS)
2.1 Custom and Made-to-Order: Products that are "Made-to-Order," "Bespoke," "Custom-sized," or "Personalized" are non-returnable and non-refundable unless they arrive with a verifiable manufacturing defect.
2.2 Hygiene Sensitive Products: Items such as jewelry, accessories, and intimate wear are final sale and cannot be returned for hygiene and safety reasons.
2.3 Sale and Promotional Items: Products purchased during seasonal sales, clearances, or through the use of promotional codes are considered "Final Sale" and are not eligible for return or exchange.
2.2 Hygiene Sensitive Products: Items such as jewelry, accessories, and intimate wear are final sale and cannot be returned for hygiene and safety reasons.
2.3 Sale and Promotional Items: Products purchased during seasonal sales, clearances, or through the use of promotional codes are considered "Final Sale" and are not eligible for return or exchange.
3. DAMAGED OR DEFECTIVE GOODS
3.1 Reporting Timeline: Any manufacturing defects or shipping damages must be reported to info@sriyaalapati.com within forty-eight (48) hours of delivery.
3.2 Unboxing Evidence: Consistent with 2026 industry standards, the Customer is required to provide a clear, uncut unboxing video as evidence of damage or missing items. Requests submitted without such documentation may be rejected at the Company’s sole discretion.
3.2 Unboxing Evidence: Consistent with 2026 industry standards, the Customer is required to provide a clear, uncut unboxing video as evidence of damage or missing items. Requests submitted without such documentation may be rejected at the Company’s sole discretion.
4. REFUND PROCESS AND TIMELINES
4.1 Quality Inspection: All returns are subject to a mandatory Quality Check (QC) upon arrival at our facility. The Company reserves the right to reject a return if the item does not meet the standards outlined in Section 1.
4.2 Refund Method:
4.2 Refund Method:
- (a) Prepaid Orders: Refunds will be credited to the original payment method (Credit/Debit Card, Net Banking) within 7–10 business days following successful QC approval.
- (b) Cash on Delivery (COD): Refunds for COD orders are typically issued as Store Credit or via bank transfer to the Customer’s verified account within 10–15 business days.
4.3 Non-Refundable Costs: Original shipping fees, COD handling charges, and customs duties are non-refundable.
5. REVERSE LOGISTICS
5.1 Return Shipping: Unless the return is due to a Company-verified defect, the Customer is responsible for all return shipping costs.
5.2 Self-Ship Requirement: In instances where a reverse pickup service is unavailable for a specific pin code, the Customer must self-ship the item via a reliable courier and share tracking details with our support team.
5.2 Self-Ship Requirement: In instances where a reverse pickup service is unavailable for a specific pin code, the Customer must self-ship the item via a reliable courier and share tracking details with our support team.
6. CANCELLATIONS
6.1 Cancellation Window: Orders for ready-to-wear items may only be cancelled within 4 hours of placement.
6.2 Post-Dispatch: No cancellations or modifications are permitted once an order has been dispatched or once production has commenced for made-to-order items.
6.2 Post-Dispatch: No cancellations or modifications are permitted once an order has been dispatched or once production has commenced for made-to-order items.
7. AMENDMENTS
Sriya Alapati reserves the right to amend this Policy at any time to remain compliant with the Consumer Protection (E-Commerce) Rules and other applicable laws.
