Shipping policy

This Shipping and Delivery Policy (“Policy”) sets forth the terms and conditions governing the shipment and delivery of goods purchased from Sriya Alapati (“Company,” “we,” “us,” or “our”). By placing an order via our website or authorized sales channels, you (“Customer,” “you”) agree to be bound by the provisions herein.

1. ORDER PROCESSING AND FULFILLMENT
1.1 Standard Processing: All orders are subject to a processing period of seven (7) to fourteen (14) business days, unless otherwise explicitly stated on the specific product page.
1.2 Bespoke and Made-to-Order Items: Products designated as "Made-to-Order," "Bespoke," or "Handcrafted" may require extended production timelines. Estimated dispatch dates for such items will be communicated at the point of sale.
1.3 Operating Hours: Order processing and dispatch operations occur during standard business days. We do not process, ship, or deliver orders on Sundays or statutory public holidays.

2. DOMESTIC SHIPPING (INDIA)
2.1 Carrier Services: Domestic shipments are facilitated through third-party logistics providers.
2.2 Estimated Timelines: Following dispatch, the standard delivery window is three (3) to seven (7) business days.
2.3 Shipping Fees: Logistics charges are calculated at the time of checkout based on the volumetric weight of the shipment, destination, and total order value.

3. INTERNATIONAL SHIPPING
3.1 Territorial Availability: We offer international shipping to select jurisdictions.
3.2 Estimated Timelines: International deliveries typically occur within seven (7) to twenty-one (21) business days post-dispatch, subject to carrier efficiency and customs procedures.
3.3 Customs, Duties, and Import Taxes:
(a) International shipments may be subject to import duties, value-added taxes (VAT), and administrative fees as determined by the destination country.
(b) All such levies are the exclusive responsibility of the Customer.
(c) Sriya Alapati exercises no control over these charges and shall not be held liable for delays resulting from customs clearance procedures.

4. SHIPMENT TRACKING AND NOTIFICATION
4.1 Confirmation: A shipment confirmation containing a unique tracking identifier will be issued via email or WhatsApp upon dispatch.
4.2 Data Latency: Tracking information may experience a synchronization delay of up to twenty-four (24) hours before reflecting on the carrier’s portal.

5. LIMITATION OF LIABILITY (DELAYS AND FORCE MAJEURE)
5.1 Estimated Delivery: All delivery timelines provided are estimates and do not constitute a guarantee of delivery by a specific date.
5.2 Exclusions: Sriya Alapati shall not be held liable for any loss, damage, or expense arising from delays caused by:
(a) Third-party courier operational failures;
(b) Severe weather conditions or natural disasters;
(c) Customs inspections or regulatory holds;
(d) Periods of high transaction volume (e.g., seasonal sales).

6. ACCURACY OF INFORMATION AND RE-DELIVERY
6.1 Customer Obligation: The Customer is responsible for ensuring the accuracy and completeness of the shipping address and contact information provided at checkout.
6.2 Non-Delivery: In the event a shipment is returned to our facility due to an incorrect address, incomplete details, or repeated failed delivery attempts, the Customer shall be liable for any additional shipping costs incurred for re-dispatch.
6.3 Loss of Goods: We waive all liability for packages lost or misdelivered due to erroneous information provided by the Customer.

7. INSPECTION AND REPORTING OF DISCREPANCIES
7.1 Damage Claims: Upon receipt, the Customer must inspect the package. Any claims for damaged goods or missing items must be reported to our support team within forty-eight (48) hours of delivery.
7.2 Evidentiary Requirements: Reports must be accompanied by high-resolution photographic or video evidence of both the external packaging and the internal contents. Failure to provide such evidence within the stipulated timeframe may result in the denial of the claim.

8. TITLE AND RISK OF LOSS
8.1 Transfer of Risk: The risk of loss and title for all products purchased pass to the Customer upon delivery of the package to the address specified in the order.

9. CANCELLATIONS AND AMENDMENTS
9.1 Finality of Dispatch: Orders cannot be modified, redirected, or cancelled once the dispatch process has been initiated.

10. GOVERNING LAW AND CONTACT
10.1 Amendments: Sriya Alapati reserves the right to modify this Policy at its sole discretion without prior notice.
10.2 Inquiries: For formal inquiries regarding shipment status or policy clarification, please contact:
Email: info@sriyaalapati.com or Call/WhatsApp: +91 9849952549