Shipping Policy

At Sriya Alapati, every piece is made to order, especially for you. We take time to carefully create, finish and package each garment before it makes its way to you.

SHIPPING FAQS

Where do you ship?

We currently ship across India and to selected international destinations.

What are the shipping charges?

Within India: Shipping is free on all orders.

International orders:

Orders below ₹20,000 — Shipping fee of ₹3,000
Orders above ₹20,000 — Shipping fee of ₹5,000

The applicable shipping charge will be added to your order at checkout.

When will my order be shipped?

Since all our products are made to order, your order requires time to be created and prepared before dispatch.

Please allow 1-2 weeks for your order to be made and dispatched. Except, Ravens Rule and The Puppeteer which would need 4-5 weeks and 3-4 weeks for dispatch. Once your order has been shipped, you will receive the relevant shipping and tracking details. Contact us if you need a piece faster, we will try to accomodate the best we can.

Please note that order processing time is separate from shipping/delivery time.

How long will delivery take?

Delivery timelines depend on your location and courier partner. While we work to ensure your order reaches you as quickly as possible, delivery may occasionally be affected by circumstances outside our control, including courier delays, weather, public holidays, customs clearance or other unforeseen circumstances.

Estimated delivery timelines:

Domestic (India): 3-7 days

International: 7-14 days

How can I track my order?

Once your order has been dispatched, we will share the available tracking details via email and/or WhatsApp.

Please allow some time for the courier's tracking system to update after dispatch.

Do you offer Cash on Delivery?

No. We currently do not offer Cash on Delivery (COD).

All orders must be paid for in full at the time of purchase through the payment options available on our website.

Do international orders have customs duties or taxes?

For international orders, customs duties, import taxes, local taxes or other charges imposed by the destination country may apply.

Any such charges are the responsibility of the customer and are not included in the international shipping fee. Customs clearance may also result in additional delivery time.

What if my package is delayed?

Although we work with shipping partners to ensure reliable delivery, occasional delays can occur.

If your order appears to be significantly delayed or you have an issue with your delivery, please contact us with your order number and tracking details, and we will do our best to assist you.

What if I receive a damaged or incorrect order?

We take great care when preparing every order. However, if your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs/videos of the issue.

Such cases will be reviewed by our team and handled in accordance with our Refund & Exchange Policy.

Please check your delivery details

Please ensure that your name, phone number and complete shipping address are correct before placing your order.

Sriya Alapati cannot be held responsible for delays, failed deliveries or additional shipping charges resulting from incorrect or incomplete information provided by the customer.